Itsme Customer Service Advisor

You take the customer's side!

A customer becomes your customer. Because you are ready to help through various channels.

Customers call and e-mail you when they need help.

And there you are: a calm rock in the surf, a beacon of knowledge and friendliness.

Sometimes you call to follow up. Until your customer is a satisfied customer.

You do this with handy tools and methods that we have fine-tuned for you.

type job
Customer Service - Technical
Offices and Homeworking
English and French

The job

Hello, ITSME!

ITSME, more and more Belgians are finding their way to this handy authentication tool. Users contact us with questions about the app: how to register, log in, how to change my mobile phone, ... You can help them in three languages, spoken and written.

What are you going to do?

Answering customer questions by phone and email in French and English.

You work from Monday to Friday between 8 am and 6 pm.

Good to know: timetables are communicated at least 3 weeks in advance.

You work in Leuven, or from your home workplace.

What will you excel in?

Active listener, customer oriented and strong communicator both spoken and written in Dutch, French and English.

Coping with stress and able to work well in a team.

Quick to learn, procedure-oriented and multitasking.

Handle administration well and write without spelling mistakes.

Making suggestions to the customer for a better or more complete service.

You can work fluently with a computer, that's logical.

What do you get in return?

We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team.

The opportunity to learn and grow in your role every day through continuous coaching, feedback and training. You can also make use of a wide range of e-learning modules that will help you in your personal and professional development.

You will start with an interim contract and a market-conforming salary. After that - if you perform well - a permanent IPG contract will follow, supplemented by extra legal benefits such as collective bonus (CAO 90), meal vouchers, hospitalisation insurance, commuting allowance, etc..

Are you good at the job? Then there are growth opportunities within IPG to other functions and/or projects.

How will your onboarding go?

Together we work on your onboarding, so that you can get the hang of the job. The first weeks, we focus on call systems, customer systems, working methods & procedures. It is logical that you will be in the office every day these first weeks. Once you are ready for work, a familiarisation period follows with intensive guidance. You will also be in the office during this period, so that we can provide you with optimum support. Once this milestone has been successfully passed, you can also work from home. How often, that depends on you and the client you work for.

Makkelijk bereikbaar?


Arnould Nobelstraat 32, 3000 Leuven
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