Senior Advisor Kitchenaid

You have a nose for perfection.

The ideal experience for a client is what you strive for. You guarantee it yourself, but you also convey it. Because your enthusiastic approach is contagious for your colleagues!


type job
Sales - Management- Support
ritme
Day
bedrijf
IPG
werkplek
Offices and Homeworking
taal
English

The job

About this job

IPG, that's so much more than a contact centre.

IPG is a household name in the field of contact centres thanks to more than 30 years of experience. Time and again, we look for the ideal combination of human persuasiveness and technological innovation. This is how we guarantee a perfect customer experience. With offices in Diegem, Hasselt and Leuven, we help clients in all sectors.


What are you going to do?

You are primarily a customer service advisor, helpdesk advisor or sales advisor. In addition, you will also be responsible for specific assignments. Some examples: floorwalking, welcoming and guiding new employees, giving briefings or administration & quality monitoring. You support the team coach, report to him/her and act as backup if necessary.

What will you excel in?

You have a secondary education degree or equivalent through experience.

You have a minimum of 6 months' experience within IPG Contact Solutions. The senior advisor is the role model of the advisors.

You always achieve the best KPI results and always lead by example.

You are employed on the project and have the necessary product knowledge.

You are fluent in 2 project-related languages and can express yourself very well in English.

You think along with management and proactively inform about IPG's processes.

Thanks to your positive attitude, you offer top-level customer service.

You are willing to share your knowledge with others.

You support the objectives, vision and values of IPG and show commitment. You inspire colleagues with your enthusiastic approach.

You solve problems according to executive regulations and make choices from known solution approaches already used.

You can obtain the commitment of employees in order to achieve company objectives.

What do you get in return?

We expect a lot of talent from you. Fortunately, you also get a lot in return: not just any job, but a super cool job in a big but close & collegial team.

The chance to learn and grow in your role every day thanks to continuous coaching, feedback and training. You can also take advantage of a wide range of e-learning modules to help you in your personal and professional development.

An IPG Contract with a market conform salary supplemented with extra legal benefits such as a Senior Advisor bonus, collective bonus (CAO 90), meal vouchers (CAO), hospitalisation insurance, commuting allowance, etc....

Are you good at your job? Then there are career opportunities within IPG to other positions and/or projects.

This vacancy is open for internal mobility only. Internal applications can be submitted until 02/10/2022.

How will your onboarding go?

Together we work on your onboarding, so that you can get the hang of the job. The first weeks, we focus on call systems, customer systems, working methods & procedures. It is logical that you will be in the office every day these first weeks. Once you are ready for work, a familiarisation period follows with intensive guidance. You will also be in the office during this period, so that we can provide you with optimum support. Once this milestone has been successfully passed, you can also work from home. How often, that depends on you and the client you work for.

Makkelijk bereikbaar?

Antwerp

Uitbreidingstraat 180, 2600 Antwerp
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