A customer becomes your customer. Because you are ready to help via various channels.
Customers call, write, text, email & chat with you when they need help.
And there you are: a calm rock in the surf, a beacon of knowledge and friendliness.
Sometimes you call to follow up. Until your customer is a satisfied customer.
You do this with handy tools and methods that we have fine-tuned for you.
KitchenAid is specialised in kitchen appliances for private and industrial use. You probably know the colourful appliances!
Customers sometimes have questions about their products. Questions of residential customers vary from administrative to technical or even culinary.
Providing customers with advice tailored to their needs.
You work from Monday to Friday between 9 am and 6 pm. If you take Turkish calls, you work between 7 am and 6 pm.
The project is open on all holidays except for Christmas, New Year's day and Easter Monday.
Good to know: timetables are communicated at least 3 weeks in advance.
You will work in Berchem, or from your home workplace after 6 months.
Your first language is Italian. On top of that you are fluent in one of these languages : Portuguese, Danish, Norwegian & Swedish, Dutch, French, German of Turkish (attn : for Turkish the work hours are between 7am and 6pm)
Knowledge of English is necessary for internal communication, communication with our customer KitchenAid and training purposes.
Active listening and customer orientation.
Ability to handle stress and work well in a team.
Quick to learn, procedure-oriented and multitasking.
Handling administration well and writing without spelling mistakes.
Making suggestions to the customer for a better or more complete service.
Working with a computer fluently.
We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team.
The opportunity to learn and grow in your role every day thanks to continuous coaching, feedback and training. We can also make use of a wide range of e-learning modules that help you in your personal and professional development.
A permanent IPG contract with a market salary supplemented with fringe benefits such as a collective bonus (CAO 90), meal vouchers, hospitalisation insurance, commuting allowance, etc
Are you good at the job? Then there are growth opportunities within IPG to other functions and/or projects.
Start date : 05/09/2022
Samen werken we aan jouw onboarding, zodat je de kneepjes van het vak onder de knie krijgt. De eerste weken focussen we op belsystemen, klantsystemen, werkmethodes & procedures. Het is logisch dat je dan dagelijks op kantoor bent. Eens je klaar bent voor je werk volgt een inloop-periode met intensieve begeleiding. Ook dan ben je op kantoor, zodat we jou optimaal kunnen ondersteunen. Eens die kaap succesvol is genomen kan je ook thuis werken. Hoe vaak, dat hangt af van jou én van de klant waarvoor je werkt.